Visit your Account Settings, then Advanced for the mail account that you are having trouble with.This can be located at one of the following: The solutions in this article as specific to these updates and are not meant to resolve all issues; only the ones caused by these updates that were pushed out previously.
The biggest hassle was getting a proper description of the problem which meant I had to drive over and have him show me the phone and his email with a good explanation of what he wanted to see happening vs. Once I confirmed that he knew the limits of the system, I went on to try and tackle his issues, but they were too sporadic, and none of the times I was onsite would the problems occur.
Eventually we took this right to RIM support, and after close to $2k in labor bills to reinstall the Exchange profile, BB connector, and exchange components, I found the problem.
WAN connection #1 is an optical PTP laser connection, WAN connection #2 is a pro ADSL connection to the same ISP.
Both run on different subnets, and the fail-over was ping based.
Look for 9646 events in the application log of the Server technet.microsoft.com/en-us/library/bb676486(EXCHG.80)social.technet.microsoft.com/Forums/en-US/outlook/thread/…